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Summary Terms and Conditions

All bookings and travel on Interislander are subject to the Carriage of Goods Act 1979 and all applicable laws and regulations and to the General Terms and Conditions of Carriage of Interislander (PDF download 0.46 mb). The terms and conditions set out here are a guide only.

Fare Conditions

 

Web Saver Fare Type

Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Fares are non-refundable on amendments or cancellations of bookings. An additional fare may be charged, depending on availability.

If you upgrade your fare, an additional payment will be required.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you upgrade to an Easy Change Fare, you will retain the conditions of your original Web Saver fare type.

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Saver Change Fare Type

Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Saver Change Fares incur a 50% cancellation penalty. Amendments which result in a difference in fares will be refunded, subject to a 50% penalty of that difference. An additional fare may be charged, depending on availability.

If you upgrade your fare, an additional payment will be required.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you upgrade to an Easy Change Fare, you will retain the conditions of your original Saver Change fare type.

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Easy Change Fare Type

Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Easy Change fares allow you to cancel or amend your booking without any penalty fees. An additional fare may be charged, depending on availability.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you change to a Web Saver Fare, the conditions of the Web Saver Fare will apply.

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Kaitaki Plus Fare Type

Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Kaitaki Plus fares allow you to cancel or amend your booking, without penalty.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you change to a Web Saver Fare, the conditions of the Web Saver Fare will apply.

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Day Excursion Fare Type

Subject to availability, you can change sailings, provided you advise us prior to your final check-in time. No refunds or changes are allowed after your final check-in time.

Easy Change Fare Type - If you advise us prior to the final check-in time of your first leg, you may cancel your booking without any penalty.

Saver Change Fare Type - If you advise us prior to the final check-in time of your first leg, a 50% penalty will apply to a cancelled booking.

If you upgrade your fare type prior to your final check-in time, an additional payment will be required.

Following a change to your booking, you will be bound by the conditions relating to the cheaper fare. For example, if you change to a Web Saver Fare, the conditions of the Web Saver Fare will apply.

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Short-Break Escapes Fare Types

Bookings can be changed up to 48 hours before your final check-in time, without penalty. An additional fare may be charged, depending on availability.

No refunds will be given for cancellations or amendments made less than 48 hours before your final check-in time.

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Passengers

Interislander may reassess at check-in the classification of a passenger type (child, infant, senior or tertiary student). An increase in fare will be required where suitable identification cannot be provided.

Children (under 15 years of age) must be accompanied by an adult.

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Luggage

Small hand baggage can be taken onboard. Larger baggage, including backpacks, must be checked in. Except for Sporting Equipment (refer below), we will not accept individual baggage items, which exceed 32 kilograms in weight or 200 linear centimetres (height length width) in dimension. For safety reasons, there are no exceptions to the weight restriction.

The luggage allowance is two (2) items of baggage per person.  Additional baggage items in excess of this may be conveyed subject to availability, and weight and size limitations. Additional items will incur an additional charge.

Oversized Sporting Equipment including Bicycles

Sporting equipment, such as surfboards, golf clubs and canoes, will be carried subject to an additional payment.  Additional conditions apply to firearms (please refer below).

Additional Charges

Please click here to see the additional charges for any excess luggage or oversize equipment.

What if my baggage is oversize or overweight?

Due to safety reasons, we can not accept oversized (exceeding 200 linear centimetres height length width in dimension) or overweight (exceeding 32 kilograms) baggage. However, if available, Interislander offers noddies in order to transport oversize or overweight baggage. The cost of this service is $50 ($30 for Nautical Miles members). Please note that if the baggage exceeds the size of the noddie, it can not be accepted for travel.

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Service Delays, Changes or Cancellations

Departure times are not guaranteed and schedules are subject to change. Interislander will not be liable for any loss suffered as a result of a cancellation or a service departing/arriving before or after the scheduled time.

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Vehicles

Interislander may reassess at check in the classification (type, width, length or weight) of any vehicle, and changes may be made to the fare charged. Any increase in fare must be paid before the vehicle is loaded.

Vehicles will not be carried unless accompanied by a driver. Trailers or caravans will not be carried unless towed by another vehicle.

Carriage of a vehicle may be refused if Interislander considers it to be insecurely loaded, or otherwise unsafe for carriage.

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Hazardous Substances, Dangerous Goods, Arms and Munitions

Dangerous goods and hazardous substances include items such as flammable, explosive, corrosive, poisonous, toxic, infectious or magnetised materials or substances and compressed gases. Carriage may be permitted only if pre-arranged with Interislander.

Please see the Dangerous Goods page on this website for further information.

Firearms must be checked in at the terminal.

Interislander reserves the right to inspect any vehicle, baggage or other property.

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Smoking

Smoking onboard or at our terminals is only permitted in designated outdoor areas.

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Further Terms and Conditions

    • All fares are subject to availability. Some discounted fares may not be available on certain sailings, particularly at peak times.
    • All services and facilities may be subject to change without prior notice.
    • The person named on this ticket accepts the terms and conditions as an agent for all persons who are intended to be carried under this ticket.
    • Tickets are not transferable.
    • All passengers are required to comply with the General Terms and Conditions of Carriage of Interislander and any Interislander requirements or instructions.
    • Interislander reserves the right to inspect any vehicle, baggage or other property.
    • Subject to the General Terms and Conditions of Carriage of Interislander (PDF download 0.46 mb) and relevant laws, Interislander's liability is limited under the Carriage of Goods Act 1979.

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Interislander’s Liability is Limited

Interislander’s liability per item of checked luggage or property is capped at the sum provided in section 15(1) of the Carriage of Goods Act 1979. Interislander’s liability is limited to proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue or business or exemplary, indirect or consequential losses or damages).

Interislander’s liability for loss of or damage to checked luggage or property may be further limited if you fail to take all steps to eliminate the risk of loss of or damage to or theft of your property. Any claim for loss of or damage to property must be given to Interislander within 30 days in accordance with section 18 of the Carriage of Goods Act 1979.

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