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Accessibility on Kaitaki

Kaitaki is our largest and most accommodating ship. The easily accessible Decks 7 & 8 provide an excellent choice of lounges, eateries and café/bars. When it comes to staying entertained without going out on deck, Kaitaki has it all!

Kaitaki has been accredited with Gold Status in each of the five categories (Vision, Hearing, Mobility, Learning, Parents) and has been given an Overall Rating of Silver by Be. Accessible. Full details can be found on the Be. Accessible website.

Accessible Areas

Kaitaki has two lifts that operate between the vehicle deck (3 & 5) and the passenger decks (7 & 8). The lifts provide easy access for all abilities to the following areas: 

  • Passenger Lounges (Deck 7 & Deck 8)
  • Premium Plus Lounge (Deck 7)
  • Café (Deck 7)
  • Bar (Deck 8)
  • Food Court (Deck 8)
  • Reclining Lounge (Deck 7)
  • Lower floor of Lookout Atrium (Deck 7)
  • Outside Viewing Area (Deck 7)
  • Family Area (Deck 7)
  • Shop (Deck 7)
  • Accessible Toilets with 880mm Door (Deck 7 & Deck 8)

The outside roof viewing area is only accessible by stairs.

Port Lift

  • Rated lift capacity – 1000kg
  • Width of door – 900mm
  • Rated number of people – 13

Starboard Lift

  • Rated lift capacity – 1000kg
  • Width of door – 900mm
  • Rated number of people – 13


Our staff are trained and happy to assist with making your journey as comfortable as possible. If you would like special assistance during your sailing then please let us know by contacting Wellington terminal on 64 4 815 9628 (6.30am to 6.30pm daily), Picton terminal on 64 3 520 3235 (8am to 8pm daily) or email when making a booking. We will then ensure that adequate staff are on hand to help you on the day. If you have any concerns or are unsure if you will need assistance, then please call or email us prior to making your booking.

Please see the full page on Accessibilty and Special Assistance for information about accessing and travelling on the ships safely.

Continue Exploring

Wellington Terminal Accessibility
Picton Terminal Accessibility
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