Accessibility at Picton Terminal
There is step free access to the terminal and passengers can be dropped of immediately outside the terminal building. Elderly or mobility impaired passengers travelling on foot can use the elevator to access the first floor of the Picton terminal.
Elderly or mobility impaired passengers travelling on foot can arrange assistance in the terminal, a ride on the accessibility cart up the gangway, and help boarding the ship by calling us at least 48hrs in advance. Alternatively, call the terminal sales counter to make your booking and advise them of your needs at the point of booking. Contact details for Picton: 64 3 520 3235 (8am to 8pm daily) or email@example.com.
If you have booked through an agent or tour operator you should advise them that you will require assistance and ask that they pass this information to us.
Once you have contacted us, a note will then be made on your booking which should ensure that, where possible, your needs are taken into consideration. If you have not contacted us before you travel, we cannot guarantee you of assistance in boarding or during your journey.
When you check in please identify yourself to the check in staff to alert them to your required assistance. Our terminals and ships offer different facilities for passengers on foot including adapted buses and special buggies, however depending on the ship you travel on you may find your route onboard and the ships layout is different on your outward and return journey.
Parking for people with accessibility needs is available next to the entrance of the terminal. Look for the signs indicating where the parking spaces are. Designated parking is also available in pay-parking areas.
Passengers with severely restricted mobility or disability should notify Interislander of their assistance requirement at least 48hrs prior to boarding or call the terminal sales counter to make your booking and advise them of your needs at the point of booking. Contact details for Picton: 64 3 520 3235 (8am to 8pm daily) or firstname.lastname@example.org.
On arrival, please identify yourself to the check in staff and alert them to your booking. You will be given a rear vision mirror hanger and asked to display this so that the car marshals can ensure you are queued in the correct lane for boarding the ship. We aim to allocate the most appropriate spaces for accessibility passengers who have notified us of their needs ahead of travel. You may be asked to wait for assistance before you are parked.
All our ships have lifts to help you when leaving the vehicle decks and while moving around the ship during the crossing. If you need to be parked close to a lift, it is essential that you tell us when making your booking and again at the vehicle ticket check-in. There are limited spaces for passengers with accessible requirements which are allocated on a first come first served basis at the time of booking. The ships deck crew will do their best to help you negotiate the busy vehicle deck and make your way to the lifts.
Elderly or mobility impaired passengers travelling by train should advise the onboard services staff if you require assistance to the train station from the Picton Terminal. They will arrange a ride to the station for you. Train accessibility information is available on the Scenic Journeys website.
Accessible toilets are available in the departure terminal.
Advance Notification of Assistance
To avoid any disappointment or difficulties on arrival, Interislander requests that all passengers requiring assistance call our terminal team to discuss their travel needs and to book. If you have already booked online and require assistance then please call the terminal staff at least 48hrs prior to travel.
The terminal bookings desks can be reached on:
- Wellington: 64 4 815 9628 (6.30am to 6.30pm daily);
- Picton: 64 3 520 3235 (8am to 8pm daily);
- email: email@example.com;
If you suffer from severe immobility or disability (i.e. you can't be assisted by crew and/or carers) then it is possible that we will not be able to take you aboard. We have an obligation to keep all passengers and crew safe and if you can't be safely assisted to the lifeboats without causing undue risk to crew or fellow passengers then you will not be allowed to sail. Please call us to discuss the available options if you think you would need assistance to access the lifeboats in the unlikely event of an evacuation.