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Interislander - Cook Strait Ferries


How to apply for a refund if you are unable to make your Interislander sailing.

Refundable ticket

If you have purchased a refundable ticket you can cancel your sailing up to one hour before your scheduled departure. You can cancel your sailing by logging into to access your booking. Follow the instructions on the screen. Alternatively call us on 0800 802 802 or email to cancel.

If you’ve paid for your ticket with a credit or debit card that is still valid you do not need to do anything further. The refund will be processed back to your card within three working days.

If you’ve paid via bank transfer or the card that was used to pay for the booking is no longer valid – please apply for a refund via the online refund form 

Other refunds

You will need to fill out the online refund form if you have purchased a non-refundable fare but would like us to consider a refund on compassionate grounds.

Please note:

  • Credit card fees are non-refundable in all cases
  • Please only fill the online refund form once for each booking - do not resubmit
  • If you’ve paid via a travel agent or a third-party website, please contact them directly.

Apply for a refund


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