Trip Cover Insurance - Interislander

We recommend you take out comprehensive travel insurance before travelling with us. Your policy should cover unexpected events such as cancellations, missed connections, medical emergencies, early departure due to illness or bereavement, and personal liability. Please note, we do not arrange insurance and are not responsible for any gaps in your cover.

Existing Trip Cover policies

If you have purchased Trip Cover for upcoming Interislander sailings, your policy will be valid through until after your date of travel.

If you have any questions about your policy or want to make a claim you will need to contact Chubb Insurance by calling 0800 422 346 (Monday to Friday 10:30am - 7:00pm). Alternatively, you can email Chubb at travel.nz@chubb.com.

How do I make a claim?

For details on how to lodge a claim, visit Chubb Claims Centre.
Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable. (See below for contact details.)
You must submit all supporting documentation as shown on your claim form.
Immediately report any loss, theft or damage under luggage loss or damage to the police, Interislander or other travel carrier and obtain a written acknowledgement.
For liability claims do not make any admission or offer. Request the claim against you be put in writing.

You can contact Chubb to discuss Trip Cover by calling 0800 422 346 (Monday to Friday 10:30am - 7:00pm). Alternatively, you can email Chubb at travel.nz@chubb.com.

Loss of Deposits and Cancellation Charges for listed events (up to $2,500; up to $500 for airfares and accommodation)
Loss, theft of or damage to luggage, electronic equipment or travel documents (up to $10,000; limit of $2,500 for any one item; up to $5,000 for electronic equipment; up to $1,000 for travel documents; up to $250 for money; up to $150 for water borne craft)
Baggage delay benefit (up to $1,000 after 8 hours)
Trip delay benefit when your trip is delayed for 4 hours or more (up to $500 per event)
Personal liability (up to $1,000,000)
Accidental death ($25,000 per adult)
Rental vehicle excess (up to $2,500 whilst on board an Interislander ferry)

Terms, conditions, exclusions and limitations apply (please check the Trip Cover Policy Wording for full details). For example, there is no cover for:

Trip cancellation due to mechanical breakdown of the ferry.
Any change of plans or disinclination to travel.
Loss, theft or damage not reported to police and Interislander.
Costs or expenses incurred outside the period of insurance.
Loss due to carrier caused delays where the cost of the expense is recoverable from the carrier.

Limited cover is provided in the event of a ferry delay and does not include cover for alternate transport (such as flights)

* Sub limits also apply. Refer to Trip Cover Policy Wording.

Who is Chubb?

Chubb is one of the world’s largest publicly traded property and casualty insurer. Chubb’s operation in New Zealand (Chubb Insurance New Zealand Limited) offers corporate Property & Casualty, Group Personal Accident and corporate Travel Insurance products through brokers. More information can be found at www.chubb.com/nz-en.