… received), proof of payment related to reasonable expenses you incurred as a result of the cancellation or delay and your contact details. We at the time of the sailing that was delayed or cancelled…

set timeframe for a delay for compensation to apply. Every incident will be looked at individually and decisions on compensation will take into passenger on another sailing, and the consequences of t…

Claims for historical delay/cancellation events Make a claim related to a historical cancellation or delay arising from an event apply for a compensation claim if you incurred costs as a result of a…

delayed? Unfortunately, there are times where we need to delay or cancel sailings. We will always try to minimise disruptions to you but sometimes they prior to your departure date.  When we do need…

want to delay your trip and go on a sunny day, you can change the date of your expedition free of charge for up to one hour before you’re set to sail off

caused by failure or delay to take aboard or land a Passenger or Property as a result of circumstances beyond our reasonable control, such as bad weather